Frequently Asked Questions
Quick answers about scheduling, approvals, AI credits, and safety.
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Getting Started
Yes. PostPilot is built around official connection flows and controlled publishing states, with approval checks before posting.
The trial includes core publishing features with 1 post/day and limited templates. No credit card is required to start.
Strategy provides structured ideas and templates define format/layout rules. PostPilot combines both to generate on-brand drafts. Learn more.
Yes. You can configure tone, keywords, do/don’t lists, and brand defaults so generated content stays consistent.
Posting & Scheduling
You decide. Use manual approval flow or auto-safe modes depending on your policy and risk tolerance.
Trial supports 1 post/day. Starter supports up to 100 posts/month with a 4/day cap. Pro supports higher monthly limits with configurable daily caps.
Yes. Scheduler recommendations are based on your workflow settings and recent posting behavior to improve visibility.
Generation pauses and you’ll see a budget/limit alert. You can upgrade plan limits or adjust daily usage settings.
AI & Credits
PostPilot uses uniqueness checks across recent posts and guardrails for repeated hooks/phrases before approval.
Credits track AI text/image usage. Each generation action logs estimated/actual usage for budget control.
Yes. You can set daily/monthly limits and hard-stop behavior to prevent overuse beyond budget.
Yes. You can enable trend/news suggestions and decide whether they require manual approval before scheduling.
Images
Yes. PostPilot prioritizes stock images, then can fall back to AI images when needed for missing concepts.
Yes. AI images are generated optionally and require approval to avoid publishing off-brand or sensitive visuals.
Yes. Uploaded images are available in your gallery and can be selected during post generation and scheduling.
Teams
Yes. Teams can collaborate on approvals and scheduling depending on your plan and permissions settings.
Drafts move through draft → pending approval → approved/rejected states, with approval actions logged for audit clarity.
Multi-profile/page support is planned and currently in roadmap review. For now, primary account workflow is supported.
Billing & Safety
Yes. Holiday planning supports local, national, and international observances based on configured audience country.
You can track engagement trends, post outcomes, usage patterns, and workflow-level metrics in your dashboard.
Export options are available on Pro plans for deeper reporting and sharing with stakeholders.
Yes. You can cancel or change plans anytime from your workspace billing settings.
Refund handling depends on billing terms and usage status. Contact support and we’ll review your case quickly.
Use the contact form or support button. Include workspace details for faster troubleshooting. Learn more.
Still need help?
Can’t find the answer you need? Our team can guide you through setup, approvals, and publishing workflows.
Typical response time: within 1 business day.