1. Free trials
If a free trial is available, you may cancel before the trial ends to avoid being charged. Trial length, credit limits, and available features may vary by plan or promotion.
2. Subscription cancellation
You can cancel a paid subscription from billing settings when available or by contacting support. Cancellation stops future renewals but does not automatically refund the current billing period. You can usually continue using paid features until the end of the paid term, unless your account is suspended for a Terms violation.
3. Eligible refund cases
We may approve a refund in these situations:
- You were charged after canceling before the trial ended and can provide reasonable proof.
- You were charged twice for the same workspace and billing period.
- A billing error occurred because of a payment processor, plan mapping, or system issue.
- You request a refund for your first paid subscription within 7 days of purchase and have not substantially used AI credits, image generation, campaign automation, or publishing features.
4. Non-refundable items
The following are generally non-refundable:
- Used AI credits, generated posts, generated images, profile analysis, strategy generation, or other completed compute-heavy actions.
- Renewals after the billing period has started, unless required by law or caused by a billing error.
- Custom onboarding, setup, migration, consulting, design, or agency services.
- Accounts suspended for spam, misuse, policy violations, fraud, chargeback abuse, or unlawful activity.
- Partial refunds for unused time after cancellation, unless required by law.
5. AI credits and failed generations
Credits should be deducted only after a successful generation or completed action. If a generation fails before output is saved, credits should not be deducted. If you believe credits were deducted incorrectly, contact support with the workspace, post ID if available, and approximate time of the action.
6. How to request a refund
Submit your request through the Support page or Contact page within 7 days of the charge. Include:
- Account email and workspace name.
- Invoice or payment reference if available.
- Charge date and amount.
- Reason for the request.
- Any proof of cancellation or duplicate charge.
7. Processing time
Approved refunds are usually processed within 5 to 10 business days, but your bank or payment provider may take longer to show the credit.
8. Chargebacks
Please contact support before filing a chargeback. Unresolved chargebacks may restrict workspace access while the payment provider reviews the dispute.
9. Changes to this policy
We may update this Refund Policy when pricing, plans, payment providers, or usage rules change. The policy in effect at the time of purchase generally applies to that purchase unless a change is required by law.