Support

Support Center

Need help with onboarding, LinkedIn connection, generated posts, scheduling, billing, or account data? Start here and we will route the request to the right place.

Last updated: June 8, 2026

Product support

Help with onboarding, LinkedIn connect, post generation, campaigns, scheduling, image generation, approvals, or workspace setup.

Contact support

Billing support

Questions about plans, trials, credits, invoices, duplicate charges, cancellations, or refund requests.

Read refund policy

1. Support hours

Standard support hours are Monday to Friday, 10:00 AM to 6:00 PM IST, excluding major public holidays. We typically respond within 1 business day. Response times may vary by plan, severity, and request complexity.

2. What to include in your request

To help us resolve issues faster, include:

  • Your account email and workspace name.
  • The page or feature where the issue happened.
  • Post ID, campaign ID, job ID, schedule ID, or invoice ID if available.
  • Expected result and actual result.
  • Screenshots, error messages, and approximate time of the issue.

3. Common support topics

LinkedIn connection

If LinkedIn connect fails, check that you are using the correct LinkedIn account and that browser popups are allowed. Some profile analytics require restricted LinkedIn permissions that may not be available to every workspace.

AI post generation

If a post fails quality checks, the system may retry. If generation still fails, share the error message and campaign context with support. We will check prompt inputs, quality rules, credits, and OpenAI/provider status.

Scheduling and publishing

Publishing depends on valid LinkedIn tokens, approved post status, timezone, queue availability, and LinkedIn API availability. If a post does not publish, keep the post ID and schedule time ready.

Billing, credits, and refunds

For credit or refund issues, include the billing email, workspace, invoice reference, and generation or payment timestamp. See the Refund Policy for eligibility details.

Privacy and account deletion

For privacy requests, data export, deletion, or LinkedIn disconnect issues, contact support and clearly mark the request as a privacy request.

4. Priority handling

  • High priority: account access issues, billing errors, failed publishing for scheduled campaigns, and security concerns.
  • Normal priority: generation issues, onboarding questions, settings, timezone, profile data, and support questions.
  • Product feedback: feature requests, UX improvements, new templates, and integration suggestions.

5. Self-serve links

6. Security issues

If you believe you found a security issue, do not publicly disclose it. Contact support with steps to reproduce, affected URL or feature, and relevant screenshots. We will investigate and prioritize appropriately.